Got questions? We have the answers.

A Wise Home is available or iphone and Android mobile devices only. There is no tablet or desktop version available as of now. A Wise Home performs the best for iPhones X or later series running iOS 15 or later versions. For Android mobile phones, we recommend devices running Android 10 or later versions only.

Up to 10 members can be added in A Wise Home under a single family (called "household" in The Way Home). One subscription account allows creating one household on A Wise Home and can comprise of up to 10 members, without any additional cost.

Anyone, including single individuals, can use A Wise Home for managing their household, even if there are no other members in the household. A Wise Home can also be used by individuals living in shared accomodation with other individuals, like flatmates, live-in partners or college students living in shared accomodation.

To keep things simple, a person's identity on A Wise Home is linked to her mobile number or email-id used to create the AWH account. Hence, that person can become a part of two different households by registering on A Wise Home with two different mobile numbers or email-ids or using mobile number on one and email-id on the other to create AWH account.

Any one family member can download A Wise Home app, create a household and invite other family members by providing their mobile number and also send an intimation over Whatsapp or any other messaging service or email. The invitee shall be able to see the invitation after setting up the AWH account using her mobile number.
If the invitee chooses to set up her AWH account using email-id or social-id, instead of mobile number, then she would be able to see the invite by entering the invitation code or scanning QR code received over Whatsapp or other messaging service.

Children above 12 years of age can be invited to join a household on A Wise Home as long as they have their own mobile number. We currently do not allow children 12 years or younger to be onboarded to A Wise Home.
Children above 12 years need an invite from one of the parents to create an AWH account. The inviting parent need to accept our Parental consent policy before they can send an invite to a child to set up an AWH account.

10GB storage is available per household during free trial period or if you are on free subscription plan. Paid subscription plans shall offer higher cloud storage.

You can put in a request to close your A Wise Home account by simply going to Menu >> Profile >> Delete account in A Wise Home app to delete your account. Only exception is if you are the Admin for your household with other family members also actively using A Wise Home, wherein you would need to send us an email requesting account closure. All the steps thereafter are explained in "Delete account" section in A Wise Home app.

Once you have downloaded all of your data from our servers, we shall provide you a confirmation email within 15 working days that we have deleted all of your data from our servers and do not hold any information about you, as per our Privacy Policy

A Wise Home is completely free till we roll out the full version with five more modules. The pricing plan and value added services offered with those shall be announced in due course after that. Until then, you can help us improve A Wise Home by providing your feedback and suggestions to truly make it your intelligent home assistant.

We shall announce A Wise Home subscription pricing once we launch our full commercial version in next few months. There shall be a 90-day free trial period for everyone during which users can decide whether they want to move to paid subscription plan.

Customers who have been using our app since the inaugral launch version shall have a further 120 day trial period commencing from the date the pricing plans are disclosed.

Security and Privacy are one of the primary, unique and most advanced features of A Wise Home. It is designed to ensure end-to-end data security at all levels including, but not limited to:

• 256-bit SSL encryption for data in-transit.
• 256-bit private key encryption for data stored on cloud.
• 2-factor authentication that you can enable to prevent your account credentials being misused.
• Using Amazon Web Services (AWS) as our cloud hosting partner, using their state-of-the-art systems for data back-up and assured business continuity.
• Please refer to our detailed Terms and Conditions and the Privacy Policy to understand further details. These can also be accessed easily in A Wise Home app at Menu >>Support >> Privacy Policy.

We take the Privacy of our users very seriously. We are fully compliant with the current privacy laws and even better them on most fronts. Specifically,

• All of our user information in encrypted so that no one else, not even A Wise Home team can access the same, without your consent – only exception being the data required for us to contact you and details about your membership plan.
• We never sell or share user data
• Brands that advertise with us on A Wise Home do so anonymously without knowing your identity, unless you click on their ads and decide to provide your information

A Wise Home is compliant with the DPDP Act 2023. Important terms and conditions related to data privacy can be accessed in terms of Use and privacy Policy sections on this website.

• Please refer to our detailed Terms and Conditions and the Privacy Policy to understand further details. These can also be accessed easily in A Wise Home app at Menu >>Support >> Privacy Policy.


• You can also write to us at support@awisehome.app for any further questions or information.

You can go to Menu >> Settings >> Feedback & Rating in your A Wise Home app and provide any feedback or rating you may have.

• You can go to Menu >> Settings >> Feedback & Rating in A Wise Home app and provide any improvement or new feature suggestions. We will reach out to you for an in-depth understanding of the same so that it can be implemented.
• Any such improvements or features, if they get implemented, will get you a gift as a small gesture of appreciation for your time and effort to help us improve.